Valid 220-1102 Exam Tutorial & 220-1102 Certified Questions

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CompTIA 220-1102 Exam Syllabus Topics:

Topic	Details
Topic 1	Security: This topic summarizes different security measures and their purposes, compares and contrasts wireless security protocols and authentication methods, detects, removes, and prevents malware using the suitable tools and methods. It also explains common social-engineering attacks, threats, and vulnerabilities, manages and configures basic security settings in the Microsoft Windows OS. Additionally, it configures a workstation to meet best practices for security.
Topic 2	Software Troubleshooting: The topic of the Software Troubleshooting deals with troubleshooting common Windows OS problems, troubleshooting common personal computer security issues. It also discusses using best practice procedures to remove malware, troubleshooting common mobile OS and application issues. Troubleshooting common mobile OS and application security issues are also discussed in this topic.
Topic 3	Operating Systems: Operating Systems includes identifying basic features of Microsoft Windows editions, using the appropriate Microsoft command-line tool, using features and tools of the Microsoft Windows 10 operating system. Moreover, it delves into using the appropriate Microsoft Windows 10 Control Panel utility, using the appropriate Windows settings, and configuring Microsoft Windows networking features on a client desktop.
Topic 4	Operational Procedures: In this topic questions about implementing best practices associated with documentation and support systems information management. It also includes explaining basic change-management best practices, implementing workstation backup and recovery methods, and using common safety procedures. Lastly it also summarizes environmental impacts and local environmental controls, and describes using remote access technologies.

CompTIA A+ Certification Exam: Core 2 Sample Questions (Q663-Q668):

NEW QUESTION # 663
A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?

A. Escalate the issue to a supervisor.
B. Disconnect the call to avoid a confrontation.
C. Wait until the customer is done speaking and offer assistance.
D. Place the customer on hold until the customer calms down.

Answer: C

Explanation:
The best way to deal with an angry customer who is yelling at a technician is to wait until the customer is done speaking and offer assistance. This shows respect, empathy, and professionalism, and allows the technician to understand the customer's problem and find a solution. According to the CompTIA A+ Core 2 (220-1102) Certification Study Guide1, some of the steps to handle angry customers are:
* Stay calm and do not take it personally.
* Listen actively and acknowledge the customer's feelings.
* Apologize sincerely and offer to help.
* Restate the customer's issue and ask for clarification if needed.
* Explain the possible causes and solutions for the problem.
* Provide clear and realistic expectations for the resolution.
* Follow up with the customer until the issue is resolved.
The other options are not appropriate ways to deal with angry customers, as they may worsen the situation or damage the customer relationship. Placing the customer on hold may make them feel ignored or dismissed.
Disconnecting the call may make them feel disrespected or abandoned. Escalating the issue to a supervisor may make them feel frustrated or powerless, unless the technician cannot resolve the issue or the customer requests to speak to a supervisor.
References:
* CompTIA A+ Certification Exam Core 2 Objectives2
* CompTIA A+ Core 2 (220-1102) Certification Study Guide1
* How To Deal with Angry Customers (With Examples and Tips)3
* 17 ways to deal with angry customers: Templates and examples4
* Six Ways to Handle Angry Customers5

NEW QUESTION # 664
A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

A. Privacy
B. System
C. Device Manager
D. Indexing Options

Answer: D

NEW QUESTION # 665
A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?

A. Turn on airplane mode.
B. Clear all devices from the phone's Bluetooth settings.
C. Check that the accessory is ready to pair.
D. Restart the mobile device.

Answer: C

Explanation:
The first step in troubleshooting a Bluetooth connection issue is to check that the accessory is ready to pair with the mobile device. Some accessories may have a button or a switch that needs to be pressed or turned on to initiate pairing mode. If the accessory is not ready to pair, the mobile device will not be able to detect it.
Reference: CompTIA A+ Core 2 Exam Objectives, Section 2.4

NEW QUESTION # 666
A client's device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Select two.)

A. Back up the data
B. Check the startup programs
C. Update the firmware
D. Reinstall the operating system
E. Perform a virus scan
F. Disable the guest account

Answer: B,E

Explanation:
Comprehensive and Detailed In-Depth Explanation:The two best first steps are:
* Perform a virus scan - Multiple users on a device increase the risk of malware, which can cause performance issues.
* Check the startup programs - Unnecessary programs running at startup can slow down the system.
* C. Back up the data - Important but not the first step for performance troubleshooting.
* D. Disable the guest account - May prevent future unauthorized use but does not immediately fix the current issue.
* E. Update the firmware - Firmware updates improve hardware stability but are unlikely to fix a sudden performance drop.
* F. Reinstall the operating system - A last resort, as it erases data and takes significant time.
Reference:
CompTIA A+ 220-1102, Objective 2.4 - Malware and Security Threat Removal

NEW QUESTION # 667
The command cac cor.pti
a. txt was issued on a Linux terminal. Which of the following results should be expected?

A. The contents of the text comptia.txt will be replaced with a new blank document
B. The contents of the text comptia.txt would be categorized in alphabetical order.
C. The contents of the text comptia. txt would be displayed.
D. The contents of the text comptia. txt would be copied to another comptia. txt file

Answer: C

NEW QUESTION # 668
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VALID 220-1102 EXAM TUTORIAL & 220-1102 CERTIFIED QUESTIONS

Valid 220-1102 Exam Tutorial & 220-1102 Certified Questions